Nirantar: Continuing Education Programmes (STP) Admissions

Post Graduate Diploma in Healthcare Quality Management (PGDHQM)

Location: Mumbai

School: School of Health Systems Studies

Centre: Centre for Hospital Management

Intake: 50


Eligibility to Apply:

Graduation : 1. Bachelors Degree in any Displine (Arts, Science, Commerce, etc.)

2. Medical Degrees (Allopathic, Ayurvedic, Homeopathy, Dentistry etc. ) B.Sc Nursing, Post B.Sc Nursing

3. Paramedical and allied Health Courses, such as Pharmacy, Physiotherapy, Occupational Therapy etc.

Work Experience : Minimum 3 years in a Hospital set up or Public Health Facilities in the areas of Managerial or Supervisory position.



Intake Capacity: 50



Target Group:


  1. Hospital Superintendents, Quality Managers, Matrons & Nursing Superintendents Health Administrators, Hospital Managers, Nodal officers for Quality Assurance in State Health Departments/NHM, Members of Quality Assurance Teams, Committees and Units, Quality Assessors, Health Programme Managers, etc. working for or having interest in Public Hospitals or Programs.


Reservation Policy:

Total No. of Seats for the Course: 50. Reservation policy will be as per the Institute norms.


Scheduled Caste, Scheduled Tribe and OBC Candidates :

As per GoI requirements, 15%, 7.5% and 27% seats are served for SC, ST and OBC candidates respectively, in the Programme.


Persons with Disability :


3% seats are reserved for Persons with Disability (PWD) of which 1% each is reserved for (a) Low Vision/Blindness, (b) Hearing Impairment, and (c) Locomotor Disability/ Cerebral Palsy.








Notification for PGDHQM (Batch 2021-22 ) Admission (Adv Schedule / Website bsite display)  to be announced shortly
Application Process for PGDHQM (Batch 2020-21)                     -----       
Last Date of submission of application form                     -----
Display of list of Selected / Shorlisted candidates                     -----
Interview Date : Personal / Telephonic / Skype 


Declaration of selection (On TISS website)                     -----
Last Date for completing admission procedure (Payment of fees)
Commencement of Program                    ------
First Semester Contact Classes
First Semester  Examination and Second Contact Classes
Second Semester Theory Examination and Viva-voice                    ------       
Conclusion / End of the Program                    ------ 

**Note: These dates are tentative and subject to change

This is to kindly inform you that due to the ongoing COVID -19 pandemic, the First Semester contact classes will be held online mode. The candidates shall be attending the classes through ZOOM software in the full day from 20th October 2020 to 07th November 2020 (continue 19 days classes).

In case any issues please contact the Programme Manager Mr. Atul Bobade (9702335336) Mrs. Laxmi Narayan (9820409532 and Chetan Koli (9967835903)



A Joint Initiative of Centre for Hospital Management

School of Health Systems Studies

Tata Institute of Social Sciences, Mumbai


National Health Systems Resource Centre (NHSRC)

Ministry of Health & Family Welfare (MoHFW)

New Delhi



About TISS

Tata Institute of Social Sciences has a 79 year history. Beginning in 1936 as a Graduate School of Social Work, it grew into an Institute of Social Sciences in 1944, and into a Deemed University funded by the UGC teaching a wide variety of Social Science courses in 1964. The Institute made a mark in the history of social work in India through pioneering efforts like publishing the Indian Journal of Social Work, which is the first journal of social work in South Asia. TISS broadened its span to more specialized courses in the field of social work and social research, and has been awarded a score of 3.88 out of 4 (CGPA) and Grade A by the National Assessment and Accreditation Council (NAAC) on 31st December 2009. Today it is known as one of the leading thought leaders in the social sciences including areas of the application of technology in social contexts, in management and in governance. It has a wide range of International collaborations, which keep it abreast of developments in each field of study at the international level.


TISS is particularly known for its academic excellence, its prominent alumni and its relentless work for the promotion of sustainable, equitable and participatory development, social welfare and social justice. The Institute then and now is known for its prompt and efficient response in sending relief in the face of natural and man-made disasters.


School of Health Systems Studies - Center for Hospital Management


The School of Health Systems Studies is one of the most prestigious Schools within Tata Institute of Social Sciences and one of the National and International pioneers in Health Policy and Health Systems Studies. The School consists of 4 Centers. They are as detailed below.


Centre for Health and Social Sciences

Centre for Health Policy, Planning and Management

Centre for Hospital Management

Centre for Public Health


The School conducts 4 Master’s Degree Progrannes which includes Master of Hospital Administration, Master of Health Administration, Master of Public Health (Social Epidemiology) and Master of Public Health (Health Policy). Further, there are three Executive/Post Graduate Diploma Programmes offered by the School through the Centre for Hospital Management.


Center for Hospital Management:

The Centre for Hospital Management was set up in 2011 as a part of the School of Health Systems Studies. CHM is primarily focusing on Research and Development in Hospital Industry both public and private sectors. It is also contributing to improve the healthcare systems by carrying out capacity building, publications, consultancies and working with various hospitals. The TISS Hospital Management students occupy positions of leadership across a wide spectrum of healthcare industry including hospital, Information Technology, Insurance and Management Consultancy, etc. and it is one of the most sought after course by students with one of the best records in placement. The centre had designed three Post Graduate Diploma Programmes for working professionals. They are Executive Post Graduate Diploma in Hospital Administration (EPGDHA), Post Graduate Diploma in Healthcare Quality Management (PGDHQM) and Post Graduate Diploma in Hospital Administration-CMC-TISS (PGDHA-CMC-TISS).


NHSRC (National Health Systems Resource Center)

National Health Systems Resource Center (NHSRC) has been set up under the National Health Mission (NRHM) of Government of India to serve as an Apex Body for technical assistance. Established in 2007, the National Health Systems Resource Centre’s mandate is to assist in policy and strategy development in the provision and mobilization of technical assistance to the states and in capacity building for the Ministry of Health and Family Welfare (MoHFW) at the Center and in the States. The goal of this institution is to improve health outcomes by facilitating governance reform, health systems innovations and improved information sharing among all stakeholders at the national, state, district an sub-district levels through specific capacity development and convergence models. It has a 21 member Governing Board, chaired by the Secretary, MoHFW, and Government of India with the Additional Secretary, MoHFW & Mission Director, NHM as the Vice Chairperson of the Board and the Chairperson of its Executive Committee.


Quality Improvement Division:

Quality Improvement Division at NHSRC has been pioneer in designing and implementing Quality Management System specific to Public Health Facilities. QI division at NHSRC is the Nodal Agency at National Level for implementation of National Quality Assurance Program for Public Health Facilities. QI Division has a team of dedicated and experienced professional who work towards improving the quality of services. The key activities of quality improvement division in last five years are as detailed below:

1. Development of National Quality Assurance Standards

2. Quality Assessment and Scoring of the Public Hospitals

3. Training and Capacity Building of States for Assessment and Quality Improvement

4. Designing and Implementation of “Kayakalp” award Scheme for Clean Hospitals

5. Development of Resource Material for Hospital Operations and Quality Assurance

6. Conducting Assessment on Hospital and Health System related issues e.g. Drugs & Logistics, Infection Control Practices, Quality Assurance etc.


Programme Details:

The Need :

The latest figures show that Public Hospitals still account for over 40% of all in-patient care in the Nation. These 40% include almost all hospitalization needs of the poor and marginalized sections of the society. In addition, these hospitals are the focal points for implementing most National Health Programs. Being Public Hospitals, the staff here are also called upon to provide a range of preventive and promotive health care services, and even considerable forensic duties, which private sector hospitals do not have to contend with. And they have to manage all these roles with only about 20% of total health expenditure.


It was for this reason that the 12th Five-year Plan envisaged quality scoring of all Health Institutions and Implementation of Quality Management System to measurably improve quality of care, with suitable incentives and inputs for achieving and sustaining the desired levels of quality. In line with this mandate, the Ministry of Health and Family Welfare, Government of India has also adopted an “Implementation Framework for Quality Assurance in Public Health Facilities.” This framework has been evolved by NHSRC, the apex technical assistance organization of MoHFW, which has evolved this approach through extensive pilots across multiple states and through discussions with all key stakeholders. This requires a matching investment in capacity building in Public Health Professionals, and Hospital Managers and Senior Nursing Supervisors. Centre for Hospital Management, SHSS took the initiative to prepare the Healthcare Professionals’ ability to participate and improve quality systems in Indian Hospitals with joint collaborations between NHSRC and TISS.


Programme Management

The Center for Hospital Management in the School of Health Systems Studies is organizing the programme with technical collaboration from NHSRC. The contact program would be at TISS Mumbai Campus the PG Diploma would be awarded by Tata Institute of Social Sciences (TISS), which is a Central Government-funded Deemed University. There may be some possibility of changing venue if the circumstances require it.


Course Structure:

Semester Pattern

Two semesters

First Semester 8 courses

Second Semester 7 courses plus one Research Project

Extensive teaching learning activity

Two Contact Programmes

Contact Classes of 19 days’ duration in each Semester residential at Mumbai

Online learning through customized software

Progressive learning and evaluation

Assignments/Case Studies based on Industry Practices

Project Work for understanding of Application of Theory knowledge to practical situation.


Commencement of the Programme

There are two Contact Programmes for the entire 12 months’ Programme. The intensive contact classes are held in the beginning of each semester for a period of 19 days.


  • The First Semester of the programme will commence on September 01, 2020 and conclude on September 19, 2020. During the period of the theory classes will be continuously held with one day break. The timing of the classes will be from 9.00 a.m. to 7.00 p.m. with one hour Lunch Break.

  • The First Semester Examination and Second Semester contact classes will commence on February 25, 2021 and conclude on March 19, 2021. During the period of the theory classes will be continuously held with one day break. The timing of the classes will be from 9.00 a.m. to 7.00 p.m. with one hour Lunch Break.

  • The Second Semester Theory Examination and Viva-Voce from August 25, 2021 to August 27, 2021.

The students must attend the Contact Classes which are compulsory and attendance is as per TISS rules.


The candidates shall report to the Program Manager, PGDHQM, Centre for Hospital Management, School of Health System Studies, TISS, Mumbai, with the Original educational qualification certificate, work experiences, caste certificate, online payment fee receipt, three copies of passport size photos and other supporting documents along with one set of xerox copy on the date of commencement of the programme.


Online Learning:

Students shall be provided with customized software to work with teachers. The students can interact with teachers as well as submit the online assignments through this software.


Examination and Course Evaluation Pattern :

First Semester Examinations are conducted in the beginning of the Second Contact Programme. The Second Semester Examination is conducted at the end of the Second Semester. The examinations will be held for four days at the end of each semester. The course evaluation consists of two modes such as Online Evaluation and Offline Evaluation. The Online Evaluation is done for 70 percent. The students are expected to submit two assignments or two case studies or mixture of both (one case study and one assignment) for each course. The Offline Evaluation is done for 30 percent. For this, class room exam will be conducted for each course at the end of each semester. Students must be regular in attendance and qualify in periodical tests as well as comprehensive examinations. A teacher may evaluate the students on the basis of Assignments (which is of 70% Weightage) and end Semester Theory Exam for one hour duration (which is of 30% Weightage).


Project Report :

Project Work is one of the important academic requirements for PGDHQM students. The project work includes problem identification, data collection, analysis and interpretation and preparation of action plan. Every student is expected to submit a comprehensive project report in stipulated time frame. The students will do their project work while going through regular courses. Further, the students shall follow the guidelines as prescribed by the Centre from time to time for completing the project work successfully. Each student shall be assigned a guide and he/she is expected to take guidance until submission of the project report.



Distribution of Credit Hours:

Distribution of Credits :

The total credits for the program are 36 as detailed below:

15 Theory Courses: 13 subjects carry 2 credits each; while 2 subjects are of 3 credits each. (Total 32 credits)

Project work: 4 Credits


Semesterwise Courses:

Course Listing :

HQM-1: Overview on Public Health Systems and Policy

HQM-2: Healthcare Quality Standards

HQM-3: Quality Assessment Methods

HQM-4: Quality Management Tools and Techniques-I

HQM-5: Hospital Operations Planning and Management

HQM-6: Statistics for Healthcare Quality

HQM-7: Hospital and Patient Safety

HQM-8: Research Methodology and Operations Research

HQM-9: Ethics, Values, Governance, Legal Framework, and Patient Rights

HQM-10: Healthcare Performance and Quality Indicators

HQM-11: Healthcare Quality Management Tools and Techniques-II

HQM-12: Quality Documentation

HQM-13: Healthcare Leadership and Change Management

HQM-14: Advanced Statistics for Quality Management

HQM-15: Quality Management of Primary Care and National Health Programs


After completing the PGDHQM Programme, a student will be able to:

1) To Improve Hospital Operational Efficiency

2) To Develop, Implement and Measure Hospital Performance

3) To Enhance Quality Culture And Professionalism in Hospitals

4) To Develop, Champions for Quality Care in Public Health System

5) To Enhance use of Quality Tools and Approaches

Admission Process:

Candidates are required to apply online through the E-application process only. Candidates having difficulty in applying online or where there is no Internet facility, may contact the Program Manager through Telephone Nos. 022-25525529/27/26.

How To Apply:

For more details about the PGDHQM Programe, please visit our web site:

For online application, please visit--

The application fee is Rs. 1000/- + bank charges (Kindly pay online application fee. You can use credit card /debit card/ net banking)

Selection Procedure:

Those satisfying the eligibility requirements will be called for an Interview. The list of Selected Candidates will be notified on the Institute Website. The Institute does not take responsibility for informing by post. Candidates may make enquiries through Telephone No. 022-2552 5253.

Basic Rules, Regulations and Discipline:

Candidates shall follow the rules and regulations of the Institute.

I. Attendance Regularity: Every student is expected to maintain full attendance in the class and the fulfillment of required assignments. Any irregularity in this regard, or absence without prior permission, will affect the evaluation of the student concerned and may entail disciplinary action.

II. Absence from Classes: A student is allowed to appear for the examinations provided he/she fulfills the attendance requirements. In exceptional cases and on emergencies, with the prior permission of the Faculty Coordinator of the Programme/Dean, SHSS, a student is allowed to avail a maximum absence of 25% of the total period of class instruction in a semester. In the case of those who exceed 25%, but are within 33% availed on emergencies, the Director may, at the recommendation of the Dean, SHSS, condone such absence and allow the student to write the examinations in those courses the student has maintained 75% attendance. The student will not be permitted to appear in the course/s where the absence is more than 25% and will appear for supplementary examinations. In the case of student exceeding 33% of absence in overall attendance, the student has to repeat the semester.



Fee Structure:


Total fee for the programme is Rs. 1,00,000.00 (Rupees One Lakh only) payable in one installment. The fees include tuition fee, learning resources, library and computer services. The link for on-line payment will be sent to the elected candidates.

Award of Diploma :

The students who have successfully completed all the requirements, will be awarded the

Post Graduate Diploma in Healthcare Quality Management (PGDHQM).

Location and Access to TISS:

Address of Main Campus: TISS, V. N. Purav Marg, Opp. Deonar BEST Bus Depot, Deonar, Chembur, Mumbai-400088. The two Campuses of TISS — the Main Campus is in the North-East Section of Greater Mumbai. The Main Campus is situated opposite the Deonar BEST Bus Depot on V.N. Purav Marg, earlier known as the Sion -Trombay Road. This Campus houses School of Health Systems Studies and the Administration. The nearest local Railway Station is Govandi. State Transport (ST) buses from Kolhapur, Solapur, Goa, Pune, and other cities pass by the Institute. The nearest ST bus and BEST bus stop is Deonar Bus Depot.

For further information and/or enquiries, please contact following:

Letters may be addressed to:

1. Prof. Mariappan,

Professor, Centre for Hospital Management, School of Health Systems Studies,

Chairperson, Nirantar, (STP) Tata Institute of Social Sciences, V.N. Purav Marg, Deonar, Mumbai 400 088

Phone: 022-2552 5529/30/26/23

E-mail: and


2. Assistant Registrar (STP),

Tata Institute of Social Sciences

V.N. Purav Marg, Deonar, Mumbai 400 088

Phones: 022-2552 5253



3..Program Managers

    Centre for Hospital Management, School of Health Systems Studies

    Atul Bobade - +91 9702335336


    Laxmi Narayan- +91 9820409532.